You can find the cryptocurrency address in the crypto wallet that you  use to keep your coins and tokens. It contains letters and numbers and  looks like an alphanumeric string. Cryptocurrencies are based on  different blockchains and have their own unique address formats.  It’s  necessary to provide us with the crypto wallet address, and we’ll send  your coins there.

There may be various reasons, including:

The spelling of the address. Make sure that the address contains all the necessary auxiliary characters, suffixes, and prefixes.
Extra spaces. Make sure all address characters have been copied. 
Сheck there are no spaces at the beginning and end of the address.
Incorrect blockchain. Make sure that the network of the selected coin matches the network your address belongs to.
Some other issues. Feel free to contact our support team which is available

Now all you have to do is wait. Please, no need to worry if you have  already sent the funds and still see the same “Awaiting your deposit”  status. As soon as the transaction is confirmed in the network, we’ll get your  deposit, the exchange process will begin and the status will change.

The coin exchange time usually varies from 5 to 60 minutes. There are  rare occasions when more time is needed. The processing speed depends on how long it takes for a block to be included in the network. Most  operations proceed in just a few minutes.